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Q: Can you ship to a PO box?
A: Yes, we can ship to a PO Box via USPS shipping.

Q: When will my order be processed?
A: Please allow 1-3 business days from the time of purchase for order processing. 

Q: Can I return an item that was on sale?
A: No, sale items cannot be returned, exchanged, or refunded. All sale items are final sale.

Q: What payment options do you accept?
A: We currently accept PayPal, Mastercard, Visa, American Express, and Discover.

Q: Do you have a size chart?
A: Yes, we do! You can find links to our size chart below and on each product page above the size selection. We offer:

  • Standard Size Chart
  • No-Fail Fit Guide
  • Size Conversion
  • How to Measure

    Q: Do you offer gift cards?
    A: Yes, we offer gift cards. Click here to access the gift card page.

    Q: Can I use two discount codes per order?
    A: You can use only one discount code per order.

    Q: What is Katrina Ashley Package Protection?
    A: Katrina Ashley Package Protection is a nonrefundable service we offer at checkout. If you opt out, Katrina Ashley is not liable for lost, damaged, or stolen items. For additional information, please see our Katrina Ashley Package Protection Page.

    Q: Can I change or cancel my order after it has been placed?
    A: Possibly! Please contact, and we will do our best to assist you with your order.

    Q: How do I know if my order has been shipped?
    A: Once your order ships, you will receive an email with a tracking number to monitor the shipment of your order.

    Q: I received an email my package was delivered but realized I entered the wrong shipping address!
    A: We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to incorrect shipping addresses. For further assistance, please contact us at

    Q: Can I return/exchange something if I am dissatisfied?
    A: Yes, as long as the product is unworn and the tags are still attached. View our returns & exchanges policies.

    Q: Can I exchange an item purchased with a discount?
    A: Possibly! Please contact for assistance. View our returns & exchanges policies here.

    Q: What is your return policy?
    A: We accept returns of any unworn merchandise within fourteen (14) days of the original order's arrival. For detailed return instructions, please contact

    Q: What is the difference between Final Sale and Return for Store Credit only?
    A: Final Sale means no exchanges, returns, refunds, or store credit. Return for store credit only allows for a return for store credit or size exchange.

    Q: How can I start a return?
    A: Email us at For additional assistance, reach out to We will provide a prepaid shipping label and necessary return shipping information.

    Q: I returned an item. When will I see the credit on my credit card statement?
    A: A credit will appear on your credit card statement within 1-2 billing cycles upon our receiving and approving the returned merchandise.

    Q: My item arrived damaged. What should I do?
    A: Please contact us at with a photo displaying the issue for further assistance.