We understand that sometimes things just don't work out. If that is the case with your recent order, please notify us within 7 days of receipt, so that we can get to work making things right. Once you have notified us, watch your email (or preferred method of communication) for further, specific instructions.

We know you would never do this, but our lawyers make us say this: any items with smoke or perfume smell, deodorant marks or visible signs that the item has been worn, will not be accepted for return or refund. Note that graphic tees can be a complicated return item, and may not be allowable due to customizations, but rest assured, we will do our very best.

If there are any exceptions to this policy, they will be clearly noted in the item's product description. Thank you for your cooperation and for shopping at Katrina Ashley! We appreciate you.