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Q: What is TRY BEFORE YOU BUY?
A: Try Katrina Ashley in the comfort of your own home! Send back what you want to return, and only pay for what you keep.
Q: How long do I have to try?
A: Your 5-day trial starts when you receive your package.
Q: How do I return items I don't want to purchase?
A: Returns are easy! When it's time to make your decision, you'll receive a notification from us with a link to initiate your returns process.
Q: I need more time - can I extend my trial?
A: We get it, life happens. Reach out to service@abeautifulme.com to request a one-time 3-day extension.
Q: How does TRY BEFORE YOU BUY work?
A: As a Katrina Ashley shopper, you can select the TRY BEFORE YOU BUY purchase option when adding items to your cart.
At checkout, you will not be charged. Authorization for the full amount of your order will be placed on your credit card to reserve funds in the event you choose to keep your items, but you will only be charged for kept items.
Your trial begins once the package is delivered, at which point you will have five (5) full days to try-on your items at home, decide what to keep, and return the rest.
Q: Why does TRY BEFORE YOU BUY place an authorization on my credit card?
A: When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future. Rest assured that if a refund is required at any point, even after a trial has ended, that refund will be processed. Refunds are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.
Q: When does my TRY BEFORE YOU BUY trial period start?
A: We are always excited about starting our own TRY BEFORE YOU BUY Trials so we understand wanting to know more about when your TRY BEFORE YOU BUY Trial may begin. Currently, your Trial can be started in one of two ways.
1. The most common way your Trial may begin is once you receive your package. We work closely with our Partners to monitor for Carrier updates and when we see your order is delivered. you should get a friendly email letting you know that your Trial has begun. Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing kathy@abeautifulme.com to request an extension.
2. In addition to the previous experience, our system does also set a deadline based on what we believe to be the most amount of time that your package would need to reach you. This is designed to ensure that your trial begins in a timely manner in the event of an unexpected issue or if the carrier delivering your package were to not properly update your order as delivered.
Q: How do I return items I do not want to purchase?
A: You can go through our regular returns process. If you have any questions, email kathy@abeautifulme.com.
If you have a fashion emergency, text us immediately. If you have further questions about our Try Before You Buy Program, please contact us at MyFit@abeautifulme.com